Refund Policy.

Effective 2 November 2026. This policy is part of ourTerms of Service.

1. Try it first, at no cost

Every plan starts with a 7-day free trial. Cancel before the trial ends and you are charged nothing. We recommend using the trial to check that the service works with your AI assistant before you pay.

2. A 14-day refund on your first payment

If you are not satisfied, ask within 14 days of your first payment and we will refund it in full. You do not need to give a reason.

This applies to the first payment on a new subscription, on a monthly or an annual plan.

3. Renewals

Renewal payments are not usually refunded, because you can cancel at any time before a renewal and we tell you the renewal date in your account and on your invoice.

We will still refund a renewal if you were charged after you cancelled, if you were charged the wrong amount, if the service was unavailable for a long period during the term, or if you were charged twice. Write to us and we will put it right.

4. Cancelling

Cancel at any time in the billing portal, reachable from your account page. Cancellation takes effect at the end of the period you have paid for. You keep access until then. We do not charge a cancellation fee.

Cancelling does not by itself produce a refund. If you want a refund as well, ask us.

5. How to ask for a refund

Email support@l2-kyber.com from the address on your account. Tell us the invoice number or the date of the payment. We answer within 2 business days.

Paddle.com Market Ltd is our merchant of record, so Paddle processes the refund and returns the money to the payment method you used. Paddle usually completes a refund within 5 to 10 business days. Your bank may take longer to show it.

You may also contact Paddle directly through the link on your invoice.

6. Your statutory rights

If you live in the European Economic Area or the United Kingdom, you have a legal right to withdraw from a distance contract within 14 days. Nothing in this policy limits that right, or any other right you have under the mandatory consumer law of the country where you live.

7. Fair use

We may decline a refund where an account has broken our Terms of Service, or where the same customer has repeatedly subscribed and asked for a refund.

8. Changes

We may change this policy. The version in force when you paid is the one that applies to that payment.

9. Who we are

Kyber AI Technologies LLC, 41 N Rio Grande Street, Suite 102, Salt Lake City, Utah 84101, United States. Email support@l2-kyber.com.